Refund policy

We want you to love your We Are Women’s Football order. If something isn’t quite right, we’re here to help.

Returns

Changed your mind? No problem.

You can let us know that you’d like to return an item within 14 days of receiving your order. Once you’ve told us, you’ll have a further 14 days to send the item back to us.

To start a return, contact us at hello@wearewomensfootball.com with your order number and the item(s) you’d like to return. We’ll send you the return instructions.

Items should be returned in their original condition and should not have been worn beyond what is reasonably necessary to try them on.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Refunds

Once we receive and inspect your return, we’ll let you know that your refund has been processed.

Approved refunds will be returned to your original payment method. Please remember that your bank or card provider may take additional time to process the refund.

Where applicable, we’ll also refund the cost of standard delivery. If you chose a more expensive delivery option, any additional delivery cost above our standard delivery rate is not refundable.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, misprinted or you receive the wrong item, please contact us at hello@wearewomensfootball.com as soon as possible.

Please include your order number and, where possible, a photo showing the issue so we can get it sorted quickly.

If there’s a problem with your order, we’ll work with you to arrange an appropriate replacement or refund at no additional cost to you.

Exchanges

Need a different size or style? Contact us at hello@wearewomensfootball.com and we’ll let you know the best way to arrange it.

Depending on availability, the quickest option may be to return your original item for a refund and place a new order.

Personalised Items

Items that have been specifically personalised or made to your individual specifications may not be eligible for change-of-mind returns.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Sale Items

Sale items can be returned in line with the policy above.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Questions?

We’re always happy to help.

Email us at hello@wearewomensfootball.com and we’ll get back to you as soon as we can.